Refund policy

Refunds and Exchanges

Em Wear items are subject to a strict quality control process. However in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return and exchange/refund.

Should you order the wrong size Em Wear will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same turnaround period as standard orders and are subject to fabric stock. Please note: Returns must be made in a perfect, unwashed condition within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you.
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Please send your return to the following address and include a note detailing your order name/number, delivery address and exchange request.
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Em Wear

14 Lordsmead Road

London N17 6EY​

Custom orders outside our standard website range are not refundable or exchangeable in the absence of fault.

All custom items are made to order and are exempt from the Consumer Contract Regulations in relation to 'change of mind'. Each item uses fabric that cannot be remade in to something else, and requires the time and skill to create. We ask for your understanding in this matter and ask that you read item descriptions carefully before purchasing.

Care Instructions

We recommend washing your Em Wear items inside out at 30 degrees and leaving to air dry. Incorrect washing of your Em Wear items may result in shrinkage/fading. Refunds or exchanges will not be given in this instance.