Shipping policy

Payment

Payment is required at the time of ordering.

All items are handmade to order with an average turnaround of 2-3 weeks to dispatch. During busy periods turnaround times may increase. Please check the website banner for turnaround time updates.

Shipping

Once complete, all items are dispatched for delivery in 2-5 days from item completion.

If you require delivery of your item sooner you can upgrade to express production. Please contact me before placing your order, to arrange this.

LOST PARCELS

If you consider your item to be 'lost' please contact me within in 28 days of the expected delivery date (a total of 42 days from order date). Orders deemed as lost after this time will not be replaced or refunded under any circumstances. Delivery companies require a period of time to pass before a parcel may be considered as 'lost' and we ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and Em Wear as a business, from fraudulent claims.

DELAYED DELIVERIES

Delivery delays as a result of third party services are beyond our control and we ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to a full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees. 

INCORRECT ADDRESS

No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.